Amazon IT Support Associate Recruitment 2026 – Bangalore
Amazon has announced an opportunity for the position of IT Support Associate in Bangalore. The role is part of Amazon’s IT Service Desk (SD) team, which provides technical support to Amazon operations and internal teams across different regions.
This opportunity can be suitable for candidates with a background in Computer Science, IT Support, Service Desk, Desktop Support, or Network Support and around 0.3 to 1 year of relevant experience.
Job Details
| Particulars | Details |
|---|---|
| Company | Amazon |
| Position | IT Support Associate |
| Job ID | 10516563 |
| Organization | ADCI – Karnataka – A66 |
| Job Location | Bangalore, Karnataka |
| Work Location | BLR18 Corporate Office |
| Experience | 0.3 – 1 year |
| Work Model | Office-based |
| Work Week | 5 days |
| Education | 10+2+3 years of full-time education |
| Preferred Degree | BS in Computer Science or equivalent |
About the Role
As an IT Support Associate, the selected candidate will provide technical assistance to Amazon employees and internal teams. The role involves troubleshooting end-user devices, supporting operating systems, managing IT incidents, and ensuring issues are resolved within the required service-level agreements.
The IT Service Desk operates globally and supports teams across APAC, EMEA, and AMER regions.
Key Responsibilities
- Communicate clearly and professionally with internal customers and IT teams.
- Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
- Troubleshoot basic hardware and software-related issues.
- Provide basic troubleshooting support for Windows and Linux operating systems.
- Follow established Standard Operating Procedures (SOPs).
- Manage and resolve IT incidents within defined SLA timelines.
- Work toward service desk goals such as response time, resolution time, and customer satisfaction.
- Coordinate with relevant IT teams when issues require additional technical support.
- Work according to business and shift requirements.
Eligibility Criteria
Candidates should meet the following requirements:
- Minimum 0.3 to 1 year of experience in Helpdesk, Service Desk, Network Support, or Desktop Support.
- Strong written and verbal English communication skills.
- Computer Science or related educational background.
- Must have completed 10+2+3 years of full-time education.
- Basic knowledge of IT troubleshooting and end-user device support.
Preferred Qualification
- BS degree in Computer Science or an equivalent qualification.
Work Schedule
Amazon operates its IT Service Desk throughout the week. Although the position follows a 5-day work week, the two weekly days off may vary depending on shift patterns and business requirements.
Candidates should therefore be comfortable working in a shift-based environment.
Skills Required
Important skills for this position include:
- IT Troubleshooting
- Service Desk Support
- Desktop Support
- Helpdesk Support
- Network Support
- Windows Troubleshooting
- Linux Basics
- Hardware Troubleshooting
- Incident Management
- SLA Management
- Customer Support
- Communication Skills
- Problem Solving
How to Apply
Interested and eligible candidates can apply through the official Amazon Jobs website.
Application Process
- Visit the official Amazon Jobs careers website.
- Search for Job ID 10516563 – IT Support Associate.
- Review the eligibility criteria and job responsibilities.
- Create or log in to your Amazon Jobs account.
- Complete the application form and upload your updated resume.
- Submit the application and monitor your email for further recruitment updates.
- 📌Apply Now
Conclusion
The Amazon IT Support Associate position in Bangalore provides an opportunity for candidates with early-career IT support experience to work in Amazon’s global IT Service Desk environment. Candidates with knowledge of Windows, Linux, desktop troubleshooting, service desk operations, and customer support can consider applying if they meet the stated eligibility requirements.
About Amazon
Amazon is a global technology and e-commerce company operating across areas such as online retail, cloud computing, digital services, artificial intelligence, logistics, and technology infrastructure.
For this position, the candidate will be part of Amazon’s IT support organization, helping maintain reliable technology services for employees and operational teams.
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