Deloitte Associate Services Specialist I Recruitment 2026 – Hyderabad
Deloitte is hiring for the Intela Support – Associate Services Specialist I position in Hyderabad, Telangana. This opportunity is suitable for graduates interested in technical support, application support, customer service, and IT operations.
The role is part of the Global Tax & Legal Support team, which provides round-the-clock technical support for digital applications used by clients and practitioners globally.
Deloitte Associate Services Specialist I – Overview
| Particulars | Details |
|---|---|
| Company | Deloitte |
| Job Role | Associate Services Specialist I |
| Team | Global Tax & Legal Support |
| Location | Hyderabad, Telangana, India |
| Experience | 0–2 years |
| Qualification | Any Bachelor’s Degree |
| Job Type | Full-Time |
| Work Environment | 24×7 Rotational Shifts |
| Experience for Technical Requirements | 0–1 year |
| Application Mode | Online |
About the Role
As an Associate Services Specialist I, the selected candidate will provide service support for various software applications while maintaining a high level of customer satisfaction, accuracy, and timely resolution.
The candidate will act as the first point of contact for users, log incidents and service requests, troubleshoot application-related issues, and keep users informed about the status of their incidents.
What You’ll Do
The responsibilities of the Associate Services Specialist I include:
- Handle customer interactions professionally through calls, chats, and emails.
- Manage tickets from start to end.
- Apply basic ITIL concepts related to incident, problem, and change management.
- Provide both voice and non-voice support.
- Follow defined SLAs for emails, chats, and calls.
- Maintain performance standards based on metrics such as C-SAT, AHT, FCR, schedule adherence, escalation thresholds, and quality scores.
- Prioritize issues based on client requirements and business impact.
- Provide VIP-level support when required.
- Process incoming service requests, incidents, and change requests.
- Manage multiple support mailboxes and respond to emails.
- Troubleshoot issues reported on various applications.
- Identify and record application defects.
- Communicate with internal and external users, including senior client stakeholders.
- Troubleshoot technology-related issues involving MS Office and custom-built applications.
- Work with technologies such as ASP.NET, C#, Active Directory, and DPASS.
- Provision user accounts for external client users.
- Provide premium-level Tax Application Support through phone, email, and chat.
- Escalate issues when necessary.
- Maintain high customer service and quality standards.
- Learn new technical concepts and applications quickly.
- Work effectively in a fast-paced and changing environment.
- Prioritize multiple assignments and meet strict deadlines.
Eligibility Criteria
Candidates applying for this position should meet the following requirements:
- Any Bachelor’s degree with knowledge of Computer Science, Computer Engineering, technical L1 troubleshooting, or a related field.
- 0–2 years of experience.
- Excellent customer service skills through phone, chat, and email.
- Excellent spoken English proficiency.
- Good written and verbal communication skills.
- Proficiency in MS Office applications.
- Customer service experience.
- Exposure to application support and ITIL frameworks.
Preferred Skills
- ServiceNow experience is preferred.
- Azure experience is preferred.
- Knowledge of technical L1 troubleshooting is beneficial.
- Knowledge of application support and ITIL is beneficial.
Technical Requirements
The job posting also mentions the following technical requirements:
- Any Graduate
- 0–1 year of experience
- Excellent customer service skills
- Excellent spoken English
- Proficiency in MS Office
- ServiceNow experience preferred
- Exposure to application support
- Knowledge of ITIL framework
- Excellent written and verbal communication
- Customer service experience
Work Schedule
This is a 24×7 support role, and candidates should be comfortable working in rotating shifts.
The mentioned shift timings are:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
Shift rotations may change periodically, including the possibility of working on weekends and holidays.
Key Skills Required
Candidates should have:
- Good communication skills
- Customer handling skills
- Call etiquette
- Technical troubleshooting knowledge
- Ticket management skills
- Problem-solving ability
- ITIL knowledge
- MS Office knowledge
- Application support knowledge
- Ability to work in rotational shifts
- Ability to prioritize and multitask
- Strong attention to detail
- Willingness to learn technical concepts
Salary
The salary details have not been specified in the job information provided. Candidates should check the official Deloitte job posting for the latest compensation details.
Job Location
Hyderabad, Telangana, India
The position is based in Hyderabad and involves working in a 24×7 support environment.
About Deloitte
Deloitte is a global professional services organization providing services across areas such as audit and assurance, consulting, financial advisory, risk advisory, tax, and related professional services.
Deloitte focuses on helping clients address complex business and technology challenges while providing employees with opportunities for professional development, learning, and career growth.
Career Growth at Deloitte
Deloitte provides professionals with various learning and networking opportunities to support career development. Employees can gain exposure to leaders, coaches, challenging assignments, team-based learning, live classrooms, and eLearning programs.
The company also provides opportunities for professionals to develop their technical and leadership skills throughout their careers.
How to Apply for Deloitte Associate Services Specialist I Recruitment 2026
- Visit the official Deloitte Careers website.
- Search for “Intela Support – Associate Services Specialist I – Hyderabad.”
- Check the eligibility criteria and complete job description.
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Click on Apply Now, complete the application form, and submit your updated resume.
Important Details
Job Title: Associate Services Specialist I
Team: Global Tax & Legal Support
Company: Deloitte
Location: Hyderabad, Telangana, India
Experience: 0–2 years
Qualification: Any Bachelor’s Degree
Work Environment: 24×7 rotational shifts
Application Mode: Online
Conclusion
The Deloitte Associate Services Specialist I Recruitment 2026 is a suitable opportunity for graduates and early-career professionals interested in technical support, application support, and customer service.
Candidates with good communication skills, basic technical troubleshooting knowledge, MS Office proficiency, and exposure to ITIL or application support can consider applying. Applicants should be comfortable working in a 24×7 rotational shift environment and should carefully review the official job requirements before applying.
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