Capgemini Hiring for L1 Technical Support – Voice Process – 2026
Capgemini is hiring candidates for an L1 Technical Support – Voice Process role. This opportunity is suitable for candidates with good communication skills and a basic understanding of computers and MS Office applications.
Job Details
| Details | Information |
|---|---|
| Company | Capgemini |
| Position | L1 Technical Support |
| Process | Voice Process |
| Experience | Helpdesk experience is an added advantage |
| Shift | 24/7 Rotational Shifts |
| Work Type | Full-Time |
| Location | Not specified |
Candidate Profile
Candidates applying for this role should have:
- Good communication skills.
- Willingness to work in a helpdesk call-taking profile.
- Willingness to work in 24/7 rotational shifts.
- Basic understanding of computers.
- Basic knowledge of MS Office applications.
- Previous helpdesk experience will be an added advantage.
Role & Responsibilities
As an L1 Technical Support professional, you will be responsible for providing first-level technical assistance to customers or users through a voice-based support process.
Key responsibilities include:
- Provide L1 technical support through voice calls.
- Understand and troubleshoot basic technical issues.
- Assist users with common computer-related problems.
- Follow established support procedures and guidelines.
- Escalate complex issues to the appropriate technical teams when required.
- Maintain professional communication while handling customer queries.
Why Work at Capgemini?
Capgemini promotes an inclusive workplace where employees from different backgrounds are encouraged to bring their authentic selves to work.
Employees can also participate in various activities such as musical performances, internal sports events, yoga challenges, and marathons.
Capgemini provides opportunities to work on technology and engineering projects with industry-leading organizations while contributing to solutions that address societal and environmental challenges.
Salary
The job description mentions that the gross annual starting base salary will be determined based on the applicable location and recruitment terms.
The stated salary covers base pay only. Bonuses, incentives, and other benefits may be discussed during the recruitment process. Candidates with additional experience or qualifications may receive a higher offer based on objective and consistent pay criteria.
Capgemini also states that candidates are not required to disclose their current or previous salary during the hiring process.
Who Can Apply?
This opportunity is suitable for candidates who:
- Have good communication skills.
- Are interested in technical/helpdesk support.
- Have basic computer knowledge.
- Have basic MS Office knowledge.
- Are comfortable working in rotational shifts.
- Have prior helpdesk experience, which is an added advantage.
How To Apply For Capgemini Associate Software Engineer
- Click on the Apply Here button provided below.
- Visit the official Capgemini careers page.
- Search for the Associate Software Engineer position in Bangalore.
- Review the eligibility criteria and job requirements.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the information entered in the application.
- Submit your application through the official Capgemini careers portal.
Capgemini Apply Link: Click Here
About Capgemini
Capgemini is a global technology services and consulting company that helps organizations transform their businesses through technology, cloud, AI, engineering, data, and digital solutions. With a strong presence across multiple countries, Capgemini works with businesses across industries to develop innovative solutions and improve their technology capabilities.
The company focuses on combining technology expertise with industry knowledge to help clients address complex business challenges. Capgemini also emphasizes an inclusive and collaborative workplace, providing employees with opportunities to learn, develop their skills, and work on projects involving modern technologies.
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